Support & Incident Response
We keep Strava and Garmin connections healthy and respond quickly to any data or compliance request.
Move4BetterLife support is built for reviewers, admins, and members
MOVEFORBETTERLIFE Co., Ltd. routes every ticket through a shared queue so product, engineering, and compliance can see status in real time. We track integrations closely so connection issues are solved before they impact challenges.
- Human responses in under 4 business hours for all new tickets
- 24/7 monitoring for data deletion, security, or reviewer escalations
- Weekly digest for admins highlighting sync health and upcoming releases
Channels covered
Email, in-app support, and reviewer-only hotline so the right team is looped immediately.
Visibility for admins
Shared dashboards surface open tickets, integration status, and SLAs tied to your workspace.
Reviewer readiness
We keep reviewer packets, consent screens, and flow diagrams one click away for audits.
Faster troubleshooting
Connection telemetry highlights Strava or Garmin outages so we can communicate accurate ETAs.
Pick the channel that fits your request
All conversations are logged inside Move4BetterLife so you never have to repeat context.
Product & sync help
Email [email protected] for connection issues, streak corrections, or admin tooling questions.
- First response under 4 business hours
- Resolution target within 1 business day
Privacy & data rights
Send removal, export, or retention questions to [email protected]. We loop our data protection officer immediately.
- Deletion/exports processed within 2 hours
- Signed DPA and audit docs on request
Reviewer & incident hotline
Escalate urgent Strava or Garmin reviews, outages, or compliance findings through our reviewer bridge line.
- Hotline: +1 (206) 555-0123 ext. 3
- On-call engineer notified instantly
What happens after you reach out
Every ticket follows the same lifecycle so you always know who owns next steps.
1. Intake & triage
Support tags the ticket as sync, account, data, or reviewer, then assigns the engineer or ops lead best suited to solve it.
2. Investigation
Logs, integration telemetry, and reviewer notes are collected. We share findings plus ETA updates in the original thread.
3. Resolution & follow-up
Fixes roll out, reviewers are informed, and we summarize mitigation plus prevention steps before closing the ticket.
Answers reviewers ask most
How fast do you remove data if a member disconnects?
Deletion jobs run every 30 minutes and finish within two hours. Members also receive a confirmation email summarizing what was removed.
How do reviewers reach you outside business hours?
Reviewers and security teams receive the hotline number plus a direct Signal channel to the on-call engineer. Both alert our leadership team instantly.
Will you share ticket history with enterprise admins?
Yes. Admins receive weekly summaries with anonymized member details plus any reviewer-facing incidents. They can also export raw ticket history anytime.
What scope changes trigger a reviewer re-submission?
Any request to read additional Strava or Garmin scopes, or to change retention, triggers a reviewer packet update plus proactive outreach to the platform.
Can members self-resolve most issues?
Yes. They can disconnect/reconnect integrations, delete sync history, and adjust reminders inside the app. Every action logs to our reviewer dashboard.
Do you localize responses for international teams?
We staff support across U.S., Canada, Singapore, and EU time zones and respond in English, French, or Spanish today. Additional languages roll out with demand.